FLYBUS
Account

Rights of Passengers in Bus transportation


Passenger rights according to EU regulation No. 181/201


The right to transportation on non-discriminatory terms


When buying tickets for passenger transport services by bus and rail, no one should be discriminated against directly or indirectly on grounds of nationality or because of the place of establishment of the transport company or of the ticket vendors in the European Union.

In long-haul transports, the carrier issues a ticket to the passenger (possibly in electronic form), unless other documents give entitlement to transport.


The right to information


All passengers in the bus route have the right to be adequately informed during the entire trip. This includes the right to information on passenger rights and the announcement of the necessary contact details of the national enforcement bodies.

All relevant general information and the conditions of carriage shall be provided for disabled persons and persons with reduced mobility in accessible form, such as large print, simple language, Braille, as a voice recorder).

In case of cancellation or late departure of a long-haul, the carrier or the bus station operator will notify the passengers departing from a terminal as quickly as possible, however, at the latest 30 minutes after the scheduled departure time, of the situation and as soon as this information is available and provide the expected departure time. If passengers miss a connection to a traffic service then the terminal managing bodies shall make every reasonable effort to inform them of alternative connections. Where feasible, the carrier also transmits this information electronically, if the passenger requests this and has provided the necessary contact details to the carrier.


Contacts

01024, Kyiv city, Velyka Vasylkivska street / Baseina street, 1, 3/2, 4th floor.

Phones: +380 (93) 664-19-10, +380 (50) 845-78-89, e-mail: flybuscomua@gmail.com

Chairman of supervisory board:

Maksym Grygorchuk

Board Members:

Michael Arutyan, Andrew Gomma, Alexei Zakrevskii

Commercial register:

District Administrative Court of Kyiv, EDRPOU 34414689

VAT payer ID:

3524115123